Help Desk - Frequently Asked Questions |
| 1. How long have you been in business? |
| Cookin' Stuff has been in business in Southern California since 1973. For more information see the About Us page. |
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| 2. What are your business hours? |
| Our store is open Monday thru Sunday: 10am to 6pm, and our warehouse is open for online orders 24 hours a day 7 days a week. For more information, see our visit us page! |
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| 3. Is this website secure? |
| Yes! Our server is secured through SSL protocols on the client side and anti-hacker notification and prevention software on the server side. If you have additional questions, please read our About Online Security page. |
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| 4. Do I have to create an account to order? |
| No, You do not need to create an account to make purchases on our site. Account signup is recommended but not required. |
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| 5. Why should I create an account? |
Creating an account at CookinStuff.com speeds up checkout time by saving your billing, shipping information to your account.
You'll be able to view the status of your orders and order history.
You'll able to setup your very own gift registry!
You'll be able to add gift vouchers to your account. Once purchased, the value of the Gift Voucher will be added to your own personal Gift Voucher Account, and you can also send a Gift Voucher to some one via email.
In addition, As part of our welcome to new on-line account customers, we include a Discount Coupon (code) with your account confirmation letter, redeemable with your first online purchase. |
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| 6. Visitors Cart / Members Cart |
Visitors Cart
Every visitor to our online shop will be given a 'Visitors Cart'. This allows the visitor to store their products in a temporary shopping cart. Once the visitor leaves the online shop, so will the contents of their shopping cart.
Members Cart
Every member to our online shop that logs in is given a 'Members Cart'. This allows the member to add products to their shopping cart, and come back at a later date to finalize their checkout. All products remain in their shopping cart until the member has checked them out, or removed the products themselves.
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If a member adds products to their 'Visitors Cart' and decides to log in to the online shop to use their 'Members Cart', the contents of their 'Visitors Cart' will merge with their 'Members Cart' contents automatically. |
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| 7. Can I order on-line and pick up my order at your store? |
Sure, avoid shipping charges by choosing store pickup. After receiving your Order Confirmation e-mail, you can pick up your order during store hours, the same day you placed it.
Visit our Shipping & Returns page for more details. |
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| 8. Can I order by phone? |
| Yes, give us a call during store hours and we'll take your phone order for you. |
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| 9. I can't find the product I'm looking for on this website, is this all you've got? |
Cookin' Stuff carries over 20,000 items in inventory, we carry the complete line of products from many of the top cooking and baking product brands, such as All-Clad, Boston Warehouse, Chicago Metallic, Cuisinart, Culinary Institute of America, Harold Import, J.K. Adams, KitchenAid, Krups, Le Creuset, Mario Batali, Messermeister, Nor Pro, Nordic Ware, Old Dutch, OXO Good Grips, RSVP International and other fine brands.
We've managed to place aprox. 1,500 items on our site, that's only a small percentage of our inventory but, we continue to add products as fast as time permits.
Our store slogan "If we don't have it... You don't need it." is proven time and time again, as people come from all over the country to find those "hard to find" cooking and bakeware items for the kitchen. We offer the same terrific service to our online customers.
If you can't find the product you're looking for on our site, please email us and we will find it and ship it promptly! |
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| 10. What payment methods do you accept? |
| Visa, MasterCard, American Express and Discover Card accepted. |
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